Our Terms and Conditions
RETURN & CANCELLATION POLICY
Custom Order and Tables available in our store: Each piece of furniture is made to order with care and we will work closely with you throughout the entire process to make sure you are satisfied. We don’t accept exchanges or returns but please contact us if you have any problems with your order.
Cancellations needs to be made within 24 hours of placing the order. After 24 hours the deposit is not refundable.
Hardware: If an order is canceled after 12 hours or returned, a 20% handling fee will be levied to cover processing/handling fees. After delivery, customers have 5 days to check the product and make sure everything is right.
DELIVERY
Damaged, Lost, Stolen – It is a very common practice to use third-party companies for shipping in this industry and we take extreme care when it comes to packaging and guarantee the best protection for safe arrival. In addition, we always add insurance for any lost or damaged goods during transit but we are not responsible for any damage that may arise due to the installation.
Please note it is important to check the entire crate/box once it arrives at your place to make sure it is in perfect condition, in case the crate/box has any damages do not accept it or ask the driver to wait until you verify the condition of the furniture is perfect inside. In case the item arrives damaged, we ask that you report to us as soon as possible and do not discard the damaged item and its packaging, please do not proceed with the installation.
If you fail to report damages, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages. Once you notify us that your product was damaged, Baru Decor will file a claim with the shipper. Claims typically take 15-20 business days to process. We will need your assistance to finalize a claim.
WARRANTY
All work shall be performed in a professionally reasonable manner and there will be no defects in workmanship, as defined by Baru Decor. Materials or hardware used by Baru Decor shall be warrantied only to the extent that the suppliers or manufacturers of those products provide a warranty.
In the event that a defect is discovered in one of these products, Baru Decor will assist the customer in securing a replacement or repairing the products for the duration of the product manufacturer’s warranty.
Warranty on the workmanship and material shall be for a period of 3 months from the date of the contract (in most cases, the date that the item has been delivered); unless otherwise specified in the material or supplier’s warranty. Baru Decor will perform all necessary labor to repair or replace all defective work at no cost to the customer, and will expeditiously act in good faith to secure replacement products or materials under warranty of products or services.
Any warranty work performed during the warranty period does not extend the warranty any further than was previously stated in terms of the time from the date of the contract. All aspects of this warranty are void if a person or company other than Baru Decor performs or re-performs any work within the scope of the warranty.
If any alterations are made to a Baru Decor product after delivery, i.e pairing a Baru Decor tabletop with a different base made by a different manufacturer requiring new holes to be implemented to the base for attachment (or vice versa), our warranty policy would be voided if any damages are caused. Any repair work done by an outside party voids our warranty.
The following are not considered to be covered under manufacturer defects and are excluded from warranty terms and conditions by Baru Decor:
- Natural movement or misalignment of furniture due to settling or movement of foundation floors, walls or ceilings.
- Damage to woodwork, finish, or any defect including but not limited to: wood movement, grain raising, cracks, twists, and bowing due to exposure to excessive moisture, heat, cold, humidity, or blunt force.
- Changes in coloring or standard wood movement (natural wood expansion/contraction/shrinking/swelling) due to seasonal changes or direct sunlight exposure